Shop with Confidence at S'BAGNO

We understand that purchasing a mirror online is a big decision. At S’BAGNO, we stand behind our products and are committed to supporting you if anything goes wrong.

📩 Questions or concerns? Contact us anytime at support@sbagno.com

Policy Overview

  • Cancellations: Within 24 hours for in-stock items
  • Returns: Accepted within 7 days of delivery
  • Damaged Items: Must be reported within 7 days
  • Restocking Fee: 10% may apply

Cancel Your Order

For in-stock items, orders may be canceled within 24 hours of purchase. Once an order has been shipped, it can no longer be canceled or modified.

  • Orders cannot be canceled once shipped
  • A 10% restocking fee applies if the order has entered shipping

Return Your Order (Non-Defective Items)

If the item meets quality standards but does not meet your expectations, you may request a return within 7 days of delivery, provided that:

  • The mirror is unused and uninstalled
  • The product is returned in original condition with all packaging intact

Please note:

  • Return shipping costs are the customer’s responsibility
  • A 10% restocking fee will be deducted from the refund

Non-returnable items include:

  • Products that have been installed or assembled
  • Products without original packaging or not in original condition

Damaged, Defective, or Incorrect Items

Mirrors are fragile products. While we carefully package every S’BAGNO mirror, damage may occasionally occur during transit.

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.

Inspection Guidelines

  • Inspect the outer carton immediately upon arrival
  • If damage is visible, take clear photos before opening
  • Carefully inspect the mirror after opening

Late reports may affect our ability to determine responsibility and may impact eligibility for a full refund.

Based on the situation, we may offer:

  • A replacement
  • A full refund & A partial refund
  • In some cases, you may be allowed to keep the item

How to Contact Us

Please email support@sbagno.com with the following information:

  • Your order number
  • The item(s) involved
  • A brief description of the issue

For damage claims, please attach photos showing:

  • Front and back of the outer carton
  • Shipping label
  • The mirror issue
  • Protective materials inside the package

Our support team will respond within 1-2 business days.

*S’BAGNO reserves the right of final interpretation of this policy.